Look for signs of anxiety in body language, tone and cadence. Understand that crisis behavior reflects a need and consider what it is the other person might want. 

Dealing with individuals who are belligerent, hostile, or noncompliant can be an everyday occurrence. Your effective response to this defensive behavior is often the key to avoiding
a physical confrontation with an out-of-control individual....

See some examples and resources for how to lead an accessible virtual program. 

This general guidance applies to Smithsonian staff and volunteers. 

Mt. Cuba Center is intent on keeping our employees, guests, and business partners safe while at Mt. Cuba Center. To provide guidance as we navigate this new normal, we have developed a Reopening Playbook that lays out new safety and operation protocols...

Below are some tips and things to consider when determining the ideal capacity for your new timed-entry program.

This document provides guidance for outdoor museums, open air galleries, botanical gardens, and other outdoor exhibition spaces to support a safe, clean environment for workers.

This survey conducted in fall 2019 was part of a research project for a masters degree at Vancouver Island University, in Geographic Information Systems (GIS). The survey was administered by Jodi Healy in collaboration with the Alliance for Public...

The objective of the Field Guide for Camps on Implementation of CDC Guidance is to provide educational materials for camp staff to reduce potential exposures to and spread of COVID-19. 

This comprehensive resource inlcudes a few chapters, one focusing on Enahancing Staff Understanding and the other on Building Working Partnerships. 

It would not be uncommon to think that administering a garden, or any other business, is simply a matter of shuffling papers to keep everything flowing and people working. This may be true, but it is the least of the duties of a public garden...

This document is a working blueprint for reopening the Atlanta Botanical Garden safely
following the COVID-19 shutdown. The Garden will update this plan regularly as new recommendations from health experts and government officials are made...

The Internal Revenue Service recently released guidance to allow temporary changes to section 125 cafeteria plans. These changes extend the claims period for health flexible spending arrangements (FSAs) and dependent care assistance programs and allow...

The form and instructions inform borrowers how to apply for forgiveness of their PPP loans, consistent with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).  SBA will also soon issue regulations and guidance to further assist...

The following are the minimum recommended health protocols for all museums and libraries choosing to operate in Texas. Museums and libraries may adopt additional protocols consistent with their specific needs and circumstances to help protect the...

The format of this edited volume offers each of the three communities (natural history museums, botanical gardens, zoological gardens) the opportunity to present their cutting-edge research and communications outreach activities. In addition, this...

See Longwood Gardens COVID-19 reopening plan. 

These plans and guidelines are subject to change. You can also view their printable visitor map as a companion resource. 

View the Mt. Cuba Center COVID-19 Phased Re-Opening Plan.

For the safety of all guests and employees, the Botanical Garden will adhere to City and State requirements for re-opening the gates when the time is right. People need nature now more than ever as we re-emerge cautiously...