You are here

United States Botanic Garden-Chief of Visitor Services-Thu, 08/04/2022 - 8:11pm

Chief of Visitor Services


United States Botanic Garden
245 First Street SW United States Botanic Garden
Washington , DC 20024
United States
District Of Columbia US

Employment Type

Job Categories

Job Details

Job Description 

Salary: $89,834 - $138,868 per year
Pay scale & grade: GS 12 - 13

The Visitor Services Chief, within the Learning and Engagement team, Leads the USBG Visitor Services Team in the development of mission-related visitor experience initiatives to meet the needs and interests of USBG visitors. Provides support and collaboration with other USBG supervisors and the Garden’s leadership team to ensure consistency in the delivery of visitor experience expectations. Supervises employees performing work up to the GS-11 level in a team-centered atmosphere. May also include supervision of seasonal details and/or temporary positions as needed.

The U.S. Botanic Garden (USBG) is a living plant museum that informs visitors about the importance and irreplaceable value of plants to the well-being of humans and to earth's ecosystems. Established by the U.S. Congress in 1820, it is one of the oldest botanic gardens in North America. The USBG is accredited by the American Alliance of Museums, which recognizes its commitment to excellence, accountability, and continued improvement.

Duties & Responsibilities 

Observes visitor experience and employee performance throughout the Conservatory, outdoor gardens and other areas as needed. Ensures all members of the USBG Visitor Services Team are following assigned schedules for daily operations, including the following of standard operating procedures related to the Team’s responsibilities for the visitor experience.
Ensures the flow of visitors is safe and efficient in all assigned areas of responsibility. Initiates or takes corrective action on unsafe conditions in managed areas. Performs administrative and technical supervisory functions for employee team. Schedules and assigns duties to these employees and evaluates their performance. Manages the team’s workload, allocating and adjusting in response to USBG priorities.Collaborates with the L&E Manager and Chief of Learning and Outreach to develop and disseminate print materials communicating USBG public programs and visitor services to a diversity of audiences. Works with the Media and Public Affairs Specialist, Visual Information Specialist and other L&E team members in the creation, implementation and/or distribution broadly of visitor experience messaging to the public.

Education and Experience 

Conditions of Employment
A citizen of the United States;
A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
You must be able to pass a drug test and background check.
Your resume and question responses must demonstrate the job-related KSAs.
You must meet the definition of specialized experience.

Specialized experience includes the following: (1) Planning, organizing, or overseeing projects; (2) Formulating and updating policies and procedures for an organization; (3) Supervising people, assigning tasks and managing performance; and (4) Providing technical expertise and program and policy advice and guidance to internal and external stakeholders.

Application Instructions 

For more information and to apply please see:

Full Name 
Ray Mims