You are here

Santa Barbara Botanic Garden-Retail Nursery Manager-Thu, 07/02/2020 - 3:07pm

Retail Nursery Manager


Santa Barbara Botanic Garden
SANTA BARBARA , CA 93105-2125
United States
California US

Employment Type

Job Categories

Job Details

Job Description 

The Retail Nursery Manager is responsible for managing administrative and operational aspects of the outdoor and indoor components of the retail nursery. This includes hiring, training, scheduling, and supervision of plant sales associates and retail nursery volunteers; implementation and management of point of sales and inventory control systems; retail nursery budgeting and management of financial reporting; plant and product purchasing; visual merchandising; overall maintaining a high level of customer service and connection of the retail nursery to the mission and strategic objectives of the Garden. This is a full-time (40 hours per week), exempt position that reports to the director of horticulture & facilities. Demonstrated background in retail management and strong interpersonal and communication skills required.

Duties & Responsibilities 

-Manage and supervise the daily operation of the retail nursery including plant and product selection, display and merchandising, pricing, sales, and customer service
-Supervise plant sales associates and retail nursery volunteers including recruiting, motivating, training, scheduling, performance appraisals and disciplinary action
-Operate POS cash register and provides direct customer service
-Develop annual operation budget and manage financial performance of the retail nursery
- Responsible for maintaining an efficient product purchasing system including selecting, ordering, receiving, negotiating prices for products sold in the retail nursery, including online and phone orders
- Recommend plans and methods of improving the retail nursery and operations in areas such as organization, customer service, new product lines, product development, web opportunities, etc.
- Train staff and volunteers on customer service and technical knowledge related to the retail nursery operation
- Works weekends as an onsite manager and may work some evenings as required
Support other areas of Garden customer service and integration the retail nursery in cross departmental programming and events
- Continually evaluate the retail nursery performance and customer experience
- Advise Director of Horticulture & Facilities on strategic decisions concerning budget and growth of the retail nursery
- Frequently act as a front-line information source by interacting with and answering customer and guests gardening and retail nursery related questions
- Occasionally serve as an information source by teaching classes, leading tours, writing articles for both the Garden and external publications, serving on planning teams, conducting demonstrations, and giving media interviews

Knowledge and Abilities:

- Budgeting and inventory control
- Visual merchandising
- Able to train and motivate employees and volunteers to provide outstanding customer service
- Excellent organizational skills, attention to detail, and accuracy
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Able to work independently and as part of a team to further the goals of the organization
- Comfortable in a fast-paced environment that requires quick turnaround and flexibility
- Able to multi-task and manage time to meet deadlines and priorities

Education and Experience 

- Three years of retail management experience including sales, purchasing, supervision, cash accounting, and inventory control using computerized systems
- Good organizational and interpersonal skills essential
- Foundational gardening or nursery knowledge required
- Associate degree in ornamental horticulture or related field preferred

Full Name 
Joseph Rothleutner