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Lady Bird Johnson Wildflower Center at The University of Texas at Austin-Program Assistant-Fri, 10/09/2020 - 3:19pm

Program Assistant


Lady Bird Johnson Wildflower Center at The University of Texas at Austin
4801 La Crosse Ave.
Austin , TX 78739
United States
Texas US

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Job Description 

Job Details:

General Notes
The Wildflower Center is dedicated to inspiring the conservation of native plants. It does so through its gardens, educational programs, ecological research and more. In 2017, it was designated the Botanic Garden of Texas. The Wildflower Center is part of The University of Texas at Austin and offers employees a beautiful setting in which to work, professional development opportunities, and a strong sense of purpose. Help us make a better world with native plants!

Assists with administration, planning, and evaluation of adult, youth, family, and group programs and classes. Provides registrants with comprehensive assistance from course registration through course completion. Prepares, moderates, and leads programs and classes for guests. Writes, manages, and assembles materials for the online course catalog. Manages program and class details, registration information, and constituent records in the Center’s constituent management database, Altru. Work schedule is Tuesday - Saturday.

Duties & Responsibilities 

Program Administration - Assists the Programs Department with the planning, execution, and evaluation of programs and classes. Creates program and classes in Altru and manages Zoom meetings for virtual classes and programs. Prepares program materials, registration lists, nametags and other supplies for upcoming classes and programs. Prepares and sends communications to program registrants and volunteers with necessary details about upcoming programs. Notifies program registrants and volunteers of any changes or cancellations. Staffs and moderates the online classes, completing tasks such as admitting registrants, muting/unmuting registrants, moderating the chat, recording the class, editing the recording, filming the instructor (live or prerecorded), and troubleshooting any technical issues. Assists with required paperwork, forms and releases as needed and uses DocuSign to complete forms. Responds to guest questions via phone, email or in person about programs and registrations. Compiles results from program evaluations and sends results to instructors. Ability to lead youth programs as needed.

Program Promotion - Writes course descriptions, gathers images and supporting content, and publishes courses and programs to the online catalog using WordPress. Works with the Communications and Experience Department to ensure content is accurate, posted in a timely fashion and updated when needed.

Database Management - Inputs program details into Altru. Reviews constituent records for accuracy and corrects records according to university standards. De-duplicates constituent records on a regular basis. Updates program records as needed. Troubleshoots database issues and provides recommendations for solutions and improved use of the database.

Event Support - Assists with education programming and general site support for Center-wide events including but not limited to Nature Nights, Austin Museum Day, Winter Tree Fest, Lady Bird Day, Luminations and Movies in the Wild.

Education and Experience 

Required Qualifications -
Bachelor's degree
Excellent communication and interpersonal skills
Loves working with people of all ages and assisting them with questions
Meticulous attention to detail
Will be required to undergo a background check prior to being hired and complete the CW514 Child Protection training upon hiring
Ability to work nights and weekends
Demonstrated strong writing experience
Relevant education and experience may be substituted as appropriate.

Preferred Qualifications -
Ability to learn or experience in using Microsoft Teams, Zoom, Qualtrics, DocuSign, Box, WordPress, and Altru
Possess a commitment to the garden’s mission of connecting people with plants with a demonstrated interest in native plants and/or gardening

Application Instructions 

Required Materials -
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Apply here:

Full Name 
Tanya Zastrow