The Visitor Services Associate at Jenkins Arboretum & Gardens is an ambassador for the gardens, responsible for greeting and orienting visitors, and promoting membership. The Associate also manages the daily retail operation of The Garden Shop at Jenkins, a retail shop offering garden gifts and live plants. This is a seasonal, part-time position. Work is primarily daytime (mornings and afternoons) with required shifts on weekends and some weekdays. Shifts can be half or full day totaling approximately 8 to 24 hours a week, from late April to late October (with some work period flexibility). Work is sometimes with a team or alone. Pay is commensurate with experience.
Welcome and Orientation of Visitors:
- Provide excellent customer service to all visitors by providing general information about the Gardens using educational materials.
- When time permits, occasionally walk or drive (with golf cart) through the gardens to check-in with visitors and assess garden trail safety.
Garden Shop Retail:
- Operate cash register for customer Garden Shop purchases, membership and donation transactions, and perform end-of-day reports for Accounting Manager’s records.
- Assist with light maintenance of plants and restocking in coordination with nursery staff, and ensure that gift item displays are visually appealing.
- Assist with light housekeeping by tidying public areas and shop space. Report larger issues to manager.
- Assist with simple clerical tasks as assigned.
- Provide support for occasional special events.
Prior customer service and retail sales experience is helpful. Must be a welcoming and engaging representative of Jenkins and demonstrate exceptional customer service practices and good communication skills.
Organized with excellent attention to detail and follow-through, especially when handling money transactions and sales reporting.
Proficiency with basic computer software such as Microsoft Office and operate an electronic cash register and credit card terminal using QuickBooks POS.
Work well with others and show courtesy and respect to colleagues and visitors.
Appreciation and some understanding of native plants and gardening is helpful.
High School or GED education.