Department: Guest Services
Supervisor: Director of Guest Services
FLSA Salary Classification: On-call/Seasonal, Non-exempt
Availability: Position requires regular weekday, evenings, and weekend hours, occasional holidays. Hours may fluctuate based on the seasonal needs of the Garden.
Provide a high level of customer service to Garden visitors while assisting in the sales of admissions, memberships, classes, and events.
Become familiar with and communicate the selling points of memberships, classes, group tours, and events.
Provide excellent customer service by welcoming customers, interacting with them at the front desk, and answering questions about the Garden. Ring sales into computer POS system. Process phone orders and special orders according to established procedures.
Maintain the front desk with appropriate supplies/forms.
Assist in the cleanliness of the Atrium.
Reviewing/maintaining stock levels of collateral at the kiosks while communicating to appropriate departments the needs.
Assist in the sales of amenities from the gift shop such as sunscreen, bug spray, etc…
Open and close the desk by preparing the POS terminals at the beginning of the day; prepare deposit paperwork and balance the POS terminals at the end of the day according to established procedures.
Participate in department meetings.
Support Garden events by helping to set up and process sales.
Other duties as assigned.
Relate effectively with guests and staff, interpreting the varying circumstances you will encounter while using your experience and utilizing your best judgement to communicate effectively. Willingness to learn about the Garden, its programs and its mission and sharing your knowledge.
High school graduate required. 2+ years of retail or customer service experience preferred. Strong interpersonal and communication skills required. Experience utilizing POS software preferred.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical Demands: Requires some physical activity: limited lifting and carrying, climbing a step ladder, standing for long periods of time.
Work Environment: Office and retail environment. Work is performed primarily indoors.
Equipment: General office equipment, point of sale (POS) system.
Please apply via the Huntsville Botanical Garden career portal:
Job descriptions are guidelines that attempt to characterize major duties and responsibilities of employees and are subject to change as needs and programs change. At Huntsville Botanical Garden they are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually