- Volunteers/Volunteer Management
About the Role
The Manager of Volunteer Programs, reporting to the Associate Director of Volunteer and Visitor Engagement, manages day to day operations of the Huntington's volunteer program including supervision, recruiting, training, scheduling, and evaluation of over 1200 volunteers. This position works in a collaborative team environment with the Volunteer Programs Coordinator and Volunteer Programs Assistant, Education staff, senior management of the Huntington and other Huntington staff and volunteers.
S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.
Maintain and update the all-volunteer database, including contact and emergency information, areas of service, volunteer status and hours of service.
Lead applicant information sessions, as well as conduct applicant interviews and coordinate the placement, onboarding, and training of volunteers and docents
Collaborate on development of docent assignments and training curriculum; Work with program managers and curators to develop appropriate content training programs to match upcoming exhibition schedules, programming needs and ensures they align with the institution’s strategic plan and DEI strategic initiatives.
Strengthen docent led programs through continuous improvement and review of docent delivery and training. Work with the docent advisory committee to develop innovative approaches to recruitment and training of docents.
Manage all docent communications and coordinate scheduling with program teams.
Collaborate with Volunteer Programs Assistant to set-up/tear-down weekly volunteer meetings
Assist with the planning, scheduling, and implementation of annual all-volunteer recognition event
Process invoices and maintain budgets
Actively manage volunteers during large-scale events such as the annual plant sale, Chinese New Year Festival, Strange Science, and more
Provide support to volunteers while on the property during the workday including but not limited to problem-resolution, supplies support, and other tasks as needed.
Provides a leadership role in developing the volunteer program, policies, and procedures.
Attends and participates in professional development opportunities.
Represents The Huntington at professional meetings and conferences.
Assists with programs and projects produced by the Education Division.
Other duties as assigned
Candidate Requirements and Experience Knowledge, skills, and abilities:
Excellent oral and written communication skills.
B.A. in humanities, or science-related field highly preferred.
Must be well organized and detail oriented.
Ability to work well with people of all backgrounds and age groups.
Must be diplomatic in dealing with volunteers.
Knowledge of learning theory, informal learning and museum-based teaching techniques.
Proficient computer knowledge working with programs such as Excel, Microsoft Office Suite, PowerPoint, etc. Experience with Digital Cheetah Volunteer Management software a plus
Must be available some weekends, evenings, and holidays
Minimum 3-5 years experience managing large corps of volunteers required.
Minimum 3-5 years management experience strongly preferred.
Significant experience developing, managing and delivering education and interpretative programs.
At least two years of experience training adults.
Experience coaching and/or training and working with volunteers is required.
Museum and educational non-profit experience strongly preferred.
Experience as gallery educator.
Experience in collections-based educational program development preferred.
Normal office environment. Extensive computer work. Requires ability to maneuver on a variety of terrains across 206-acre site.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this job.
Compensation & Benefits
We provide competitive compensation, generous benefits and perks for all eligible employees including:
Pay Range: $65k- $70k annually. Negotiable and commensurate on experience.
Medical, Dental, Vision
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Hybrid remote work schedule available for applicable positions
Considerable paid time off, including annual leave, sick leave, and holidays
Discounts for staff in The Huntington Store and restaurants
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Free passes each month to welcome family and friends to visit the grounds
The Application Process
Please submit a cover letter and CV/resume as a single PDF attachment.
You will have the opportunity to submit additional documents on the “My Experience” section of the application.
apply at https://huntington.org/careers