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Holden Forests & Gardens-Development Operations Associate-Tue, 05/23/2023 - 8:38am

Development Operations Associate


Holden Forests & Gardens
9550 Sperry Road Holden Forests & Gardens
Kirtland , OH 44094
United States
Ohio US

Employment Type

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Job Details

Job Description 

The Development Department seeks a team member to work within the Development Operations team. The Development Operations Associate is primarily responsible for processing gifts & memberships, generating acknowledgements, database maintenance along with other support functions. This position is based out of the Cleveland Botanical Garden in Cleveland, OH. We are seeking an individual who is motivated, organized, can demonstrate a high level of accuracy and wants to do meaningful work in an organization that values diversity of thoughts and perspectives. Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.

Duties & Responsibilities 

Support Holden Forests & Gardens’ mission, vision, values, and core commitment
Ensure quality assurance with weekly donor and membership audits, duplicate record merges, and the maintenance of department materials
Regularly manage constituent and relationship updates, address changes and data cleanliness to our fundraising database (Altru)
Process donor and member gifts accurately and in a timely manner
Manage gift acknowledgment process and produce acknowledgments, ensuring membership levels are accurate, and donor benefits are properly fulfilled
Provide customer support for membership and donor gift inquiries
Collaborate with Development Operations Coordinator to improve data and reporting efficiencies
Assist with pulling email lists for weekly eblasts and newsletters
Work special events and HF&G Member events related to the Development department a few times a year
Other projects and duties as assigned

Education and Experience 

Demonstrated passion for people and nature
Two years of clerical experience in a professional development environment, preferred
Proficient use of Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, SharePoint, and OneDrive, preferred
Experience with CRM systems; Altru or other Blackbaud CRM, preferred
Detail-oriented and strong organizational skills
Demonstrated ability to meet deadlines, adapt to shifting priorities, and work on a team
Understanding of non-profit development and the importance of handling confidential information
Ability to understand basic instructions is required
Must have a valid driver’s license or reliable transportation to get from one campus to another
This position will work between both campuses but will be based at the Cleveland Botanical Garden

Application Instructions 

Qualified applicants should submit résumé, cover letter and 3 professional references directly through the link below:

Full Name 
Nicole Fedders