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Greater Des Moines Botanical Garden-Events and Venue Coordinator-Thu, 02/13/2020 - 11:32am

Events and Venue Coordinator


Greater Des Moines Botanical Garden
909 Robert D. Ray Drive
Des Moines , IA 50309

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Job Description 

This position provides front-line service to guests and venue users and maintains a high-caliber guest experience. The Events and Venue Coordinator will actively promote the Garden’s programs and activities to cultivate repeat visitors, members and donors. S/he will actively sell and represent the venue to a diverse audience of clients, including both external and internal, i.e., venue rental clients, board directors, staff, volunteers, key partners and contractors.

Duties & Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and perform other duties as assigned.

• Support the guest experience from the venue user’s perspective by establishing, inspiring and maintaining the Botanical Garden’s guest experience brand as a core component of the organization’s strategic priorities and daily operations
• Partner with the Events and Venue Manager to sell the Botanical Garden as a top rental destination to a diverse group of clients
• Effectively anticipate and promptly respond to the needs of venue clients, vendors and guests, along with communicating their concerns to the Events and Venue Manager
• In partnership with the Events and Venue Manager, schedule, coordinate and support the rental and use of the venue for internal and external groups, including facility service operations, internal mission-driven users and external venue rental clients
• Process and track payments for venue clients
• Serve as the primary point of contact for vendors, including collecting payments, required documentation and any escalated concerns to ensure total compliance with the Botanical Garden contracts, rules and regulations
• Provide front-line services to guests and venue users
• Maintain a welcoming environment and demeanor while servicing guests in person, on the phone or via email with all rental, admission, membership and program registration requests
• Assist in the day-to-day operations, including opening and closing the facility, answering phones and directing phone calls
• Actively participate in the collection, recording and analysis of visitor data statistics
• Be knowledgeable of and actively promote Botanical Garden offerings and experiences to guests that meet their needs in order to foster repeat visitors, memberships, program attendees and donors
• Collaborate with the Education and Horticulture teams to identify opportunities for programming and interpretation for the gardens and collections
• Effectively communicate with a diverse group of stakeholders, visitors and patrons
• Manage multiple short-term and long-term priorities in an effective, organized manner
• Perform other duties as assigned by Events and Venue Manager

Education and Experience 

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

Education and Experience
• High School Diploma or equivalent required
• Associate’s or bachelor’s degree in a business, administration, marketing or hospitality field preferred
• Minimum of one year of experience in a guest/customer services function at a cultural attraction or in a corporate environment
• Event planning or hospitality services experience preferred
• Experience with point of sale and donor database software preferred

Skills and Abilities
• Excellent communication skills, both written and verbal
• Strong organizational skills
• Working knowledge of Microsoft Office suite
• Ability to work independently as well as in a team environment
• Ability to apply basic mathematical concepts such as algebra, geometry and monetary transactions
• Ability to solve complex problems and independently make decisions
• Ability to successfully pass a criminal background check

Licenses and Certifications
• Valid Drivers’ License preferred

Application Instructions 

Qualified candidates should submit a cover letter, application, three references and a resume to Review of applications will begin immediately and remain open until the candidate is hired. Only electronic applications are accepted. No paper applications will be considered.

Full Name 
Greater Des Moines Botanical Garden