Responsible for managing Security and Safety Programs including public safety and security, staff safety and security, asset protection, art exhibit protection, and crowd management at large events at all Denver Botanic Garden venues. Provides ongoing training and development opportunities in coordination and collaboration with the Gardens, the community and emergency services. With great regard to the culture of the gardens, develops security processes and protocols specific to the site, the event, and the crowd dynamics. Acts as a customer-oriented security liaison between Denver Botanic Gardens and the public. Additionally, ensures positive and pleasant visitor experience and the safety, cleanliness and visual appeal of the Denver Botanic Gardens. Serves as Manager on Duty for special events and concerts.
Benefits: benefits include choice of medical plans, dental, vision and life insurance, medical and daycare Flexible Spending Account (FSA) and Healthcare Spending Account (HSA) ; a generous retirement plan plus paid holidays, vacation, personal and sick time and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP), an ECO pass and a complimentary Denver Botanic Gardens membership, access to Gardens education classes and summer concert tickets.
Essential Job Duties:
Oversees Security/Safety in support of Denver Botanic Gardens and the departmental objectives.
Responsible for Security and Facilities staffing functions, including but not limited to hiring, supervision, timely feedback, coaching and training;
Ensures appropriate cross-training in areas of security, conflict and crowd management.
Leads with a ‘hands on’ approach to improving, establishing and maintaining an effective security/safety program for all Denver Botanic Gardens venues.
In collaboration with other departments, develops and implements practices to enhance and improve Denver Botanic Gardens facilities and security systems.
Provides Operations managerial presence at special events.
Access control, key systems and surveillance equipment: Communicates closely with leadership and technical staff to ensure repair, replacement and upgrades. Maintains inventory of system components, staff and public access.
Security Documentation: Establish, implement and maintain all documents including emergency procedures, disaster recovery, post orders, standard operating procedures, incident report forms, key requests, FOB and parking tag issuance and tracking.
Regularly reviews, updates and improves Post Orders, Incident Report Forms, Emergency Response plans for each Denver Botanic Gardens site. Provides regular staff and contractor trainings to ensure constant, consistent understanding of procedures.
Training: Regular updates, all staff distribution and trainings on the Disaster Preparedness Plan. Plans, schedules and tracks fire and evacuation drills, staff training to include safety processes, CPR and First Aid.
Security Contract: Provides oversight and serves as primary point of contact for security contract: sets standards, ensures safety and security vendors are appropriately identified, selected and managed against contractual and performance standards. Provides close communication in the event of any contract negligence.
Conducts regular and periodic assessments of security of facility and assets.
Risk Management: Provide risk assessment input and support during the annual or renewal of insurance coverage to include formal notification in the case of an insurable or potentially insurable event.
Participates in recommending capital repairs, equipment repair and replacement.
In collaboration with members of the Operations staff and the Director, participates in the development of the departmental budget.
Continuously works to innovate and create improved systems and processes to organize and operate, function and appearance, including back-of-house and storage areas.
Other Job Duties:
Maintains a positive, helpful and solution orientated demeanor when requesting to or serving members and visitors.
Performs other duties as requested by management.
Education/Experience: Minimum five years of experience in a public security and safety role with at least three of those years in a supervisory or managerial role. Must be experienced with OSHA and Worker’s Compensation regulations. Additional experience includes knowledge of Microsoft Word, Excel, Outlook, and standard office equipment as well as electronic assess and surveillance systems. Must possess a valid Colorado Driver’s License, and an acceptable driving record. Must be certified in First Aid and CPR.
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