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Denver Botanic Gardens-Membership and Resource Center Manager-Fri, 01/11/2019 - 9:39am

Membership and Resource Center Manager


Denver Botanic Gardens
909 York Street
Denver , CO 80206

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Job Details

Job Description 

Job Summary: Manage the membership program and resource center, working closely with the Member and Resource Center Assistant Manager and department coordinators in the implementation of all stages of the membership program including but not limited to, acquisition, solicitation, benefit fulfillment, benefit events and associated activities. Oversee the Member and Visitor Resource Center, which receives and responds to all inbound phone calls and general emails received at the Gardens. This position will interact directly and collaboratively with the Visitor Services Manager. This role requires excellent customer service skills, flexibility and initiative. Raiser’s Edge experience preferred.

Duties & Responsibilities 

Essential Job Duties:

Prepares, manages and maintains project specific revenue and expense budgets and necessary reports
Insures accuracy of member records in ATMS and Raiser’s Edge
Focuses on continuous streamlining and improvement of membership database management
Manages membership materials including acquisition packages, renewal solicitation packages, benefit materials and appropriate signage
Develops and implements membership upgrade strategies
Manages membership communication and messaging for benefit vehicles including but not limited to, Botanic Buzz, magazine, and renewals
Creates and maintains Membership procedures
Updates all current membership information included on the web page, magazine, general letters, membership cards, membership brochures, benefit vehicles and signage

Other Job Duties

Work closely with Visitor Services Manager and Volunteer Manager to ensure cohesion among department staff
Coordinates with Development to update/maintain/clean up the Raiser's Edge database
Works collaboratively with other department managers
Maintains the standards of professionalism, including maintaining a positive, solution oriented team demeanor-set by Gardens’ CEO and Board of Trustees
Supports all Membership and Resource Center activities during high volume periods
Performs other duties as requested by management

Education and Experience 

Education/Experience: Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience, including a minimum of two years’ experience in general management and supervisory experience, membership management preferred. Software skills include membership database management, Raiser’s Edge preferred, ATMS and Microsoft Office Suite.

Application Instructions 
Full Name 
Sue Caravas