This position performs supervisory work over trade staff and employees involved in maintenance, repair, and construction of the Denver Botanic Gardens. This position has responsibilities in continuous improvement of the preventative maintenance program, providing technical expertise and support for modern building systems, HVAC and lighting controls and equipment with dedicated attention to energy monitoring and improvements, is expected to resolve problems that arise in the normal course of the workday and may involve the negotiation and resolution of problems where exceptional degrees of discretion, judgment, and specialized knowledge are required. The Associate Director of Operations acts as a customer-oriented liaison between Denver Botanic Gardens and the public, the Operations department and other departments ensuring a positive and pleasant visitor experience and the safety, cleanliness, functionality and visual appeal of the facilities. Additionally, this position provides leadership, positive example, strong communication and team building skills to staff.
Career Type: Full-time
Full-time and Part-time
Major benefits include choice of medical plans, dental, vision and life insurance, medical and daycare Flexible Spending Account (FSA) and Healthcare Spending Account (HSA) ; a generous retirement plan plus paid holidays, vacation, personal and sick time and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP), an ECO pass and a complimentary Denver Botanic Gardens membership, access to Gardens education classes and summer concert tickets.
Essential Job Duties:
Responsible for the oversight and a day to day active role in the Operations team, in conjunction with Director, in staff management, project work, contractor coordination, inter-department communication and standards establishment for all construction projects.
Recommends, scopes and estimates capital repairs, equipment repair and replacement. Provides oversight of same. This is a hands-on position.
In collaboration with members of the Operations staff and the Director, participates in the development of the departmental budget.
Continuously works to innovate and create improved systems and processes.
Plans, assigns, and evaluates the work of staff members, provides technical expertise to staff, and recommends changes in practices and procedures to increase operating efficiency and expedite work flow.
Develops or modifies work plans, methods, and procedures and determines work priorities.
Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
Responsible for vendor and contractor management.
Resolves problems encountered during daily operations and determines standards for problem resolution including escalations from clients.
Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of employees.
Develops, Supervises, Mentors staff. Provides training and work instruction to employees.
By position, inspects and approves staff and contract work in progress and upon completion to ensure compliance with approved plans and specifications.
Other Job Duties:
Assists with the creation/implementation and coordination of assigned projects utilizing contractors, vendors and staff to apply timely repairs to facility components.
Serves in the capacity of Director of Operations as assigned.
Responds to issues on assigned projects and advises pertinent issues to Director.
Maintains a positive, helpful and solution orientated demeanor when interacting with staff, members and visitors.
Performs other duties as requested by management.
Education/Experience: High School Diploma or GED, 5 plus years of supervisory experience to include maintenance field experience, experience utilizing building automation systems, lighting control systems, fire systems, rooftop units service and installation experience, and prior experience using automated work order systems. Must possess strong leadership and communication skills, both written and spoken, excellent human relations skills; strong organizational and computer skills and abilities. Must have experience in managing staff and vendors. Preferred experience includes: A minimum two years building operations and maintenance related experience and/or training; Experience with LEED, Energy Management, City and County of Denver Building Code, OSHA and Worker’s Compensation regulations, and possession of at least two of the following certificates issued by the City and County of Denver: Heating and Ventilating Journeyman, Refrigeration Journeyman or Stationary Engineer Mechanical, current Universal CFC License, boiler maintenance experience, Electrical, Plumbing, Irrigation licensing or certification. Additional experience includes a working knowledge of Microsoft Word, Excel, Outlook, Manager Plus (or other CMMS) and standard office equipment. Possession of a valid driver's license, an acceptable driving record, and auto insurance.
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