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Chicago Botanic Garden-Visitor Support Associate (A-B)-Thu, 07/02/2020 - 6:50pm

Visitor Support Associate (A-B)


Chicago Botanic Garden
1000 Lake Cook Road Glencoe
Glencoe , IL 60022
United States
Illinois US

Employment Type

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Job Details

Job Description 

Requisition Number: 771
Department: Security
Job Status: Seasonal
Hours: Full-time

A Visitor Support Associate is the first person to greet people as they enter the Garden through the Gatehouse. In addition to welcoming staff, visitors, and other personnel to the Garden, the Visitor Support Associate will also accurately record attendance figures, perform cash-handling functions, and direct people to the correct locations. This is a Seasonal Full-time position starting in July 2020 and anticipated to end January 2021. The shifts available are 8 a.m. - 4 p.m. Thursday - Sunday or noon - 8 p.m. Monday, Wednesday, Saturday and Sunday.

Duties & Responsibilities 

In this role you will be responsible for the following:

Greeting all visitors with and warmly welcoming them to the Chicago Botanic Garden.
Collecting parking fees, applying necessary discounts, and accurately recording transactions in cash register.
Recording Zip codes for all visitors who stop at the gatehouse.
Accurately recording non-paying visitor transactions in the computer, including accurately recording the number of passengers in each car.
Maintaining familiarity with all of the events and special circumstances of the day and occurring in the near future at the Garden.
Correctly directing V.I.P.’s, deliveries, tour groups, and other special visitors to the required locations.
Keeping gatehouse clean and stocked with necessary cash-handling supplies.
Following the correct procedures to report, correct, and/or work around technical problems to keep the gatehouse running.
Reconciling receipts and balancing the cash register at the end of each shift.
Opening and closing Gatehouse as required.
Assist security management in other areas as directed.
Key Garden competencies/behaviors desired:

Communicates in a manner that gains the trust and support of others at all levels.
Works effectively with others despite differences of opinion and style; builds alliances.
Has a tolerance for opposing points of view.
Strives for collaboration. Works cooperatively, as a positive contributor to the team.
Demonstrates a positive attitude and shows kindness in all workplace interactions.
Makes decisions appropriate for level of responsibility.
Can effectively adapt to change; can shift gears comfortably; is flexible, and embraces change with a “can-do” attitude.
Is self-aware; knows personal strengths and weaknesses; seeks feedback and is open to negative feedback as an opportunity for improvement.
Is cool under pressure; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence during a crisis.
Recognizes problems, constructively identifies and articulates solutions.
Picks up garbage when it is seen regardless of position.
Follows safety guidelines to ensure a safe working environment and consistently demonstrates safe work behaviors.
Is welcoming of new hires.

Education and Experience 

Our ideal candidate will have the following:

High school diploma or equivalent
Cash handling experience
Good oral and written communication skills

Physical Demands:
Ability to lift and carry 10 pounds
Basic computer skills
Ability to endure long periods of sitting or standing

Application Instructions 

Please visit our website to apply:

Full Name 
Mj Kim