Visitor Services Supervisor

Job Description

In this role, you’ll oversee and motivate Visitor Services staff, providing leadership that inspires the team to deliver excellent service to guests. You’ll regularly communicate with guests and season pass holders with a focus on delivering an exceptional guest experience, and serve as the point of contact for escalated guest questions. The position requires maintaining an active on-site presence and circulating throughout the garden to ensure safe and successful operations. You’ll also consistently communicate operational concerns, changes, and needs within the department.

About Us

The Chanticleer Foundation is a nonprofit organization that operates a 50-acre public garden in Wayne, Pennsylvania, USA. Chanticleer opened to the public in 1993 and welcomes over 69,000 visitors annually from April through October. The garden has over 5,500 taxa and is recognized as a leader in horticultural display, design, education, and environmental stewardship. The Chanticleer staff work in a professional, team-oriented, and smoke-free environment. Continual training and education are encouraged.

Duties & Responsibilities

Day-to-Day Operations Oversight:
• Ensure the point-of-sale system is fully operational
• Maintain reservation system that manages parking reservations
• Create seasonal schedules and daily shift schedules for staff
• Monitor parking, anticipate staffing needs in the parking lot and garden, organize staff for high-demand areas, and assist with directing parking as needed
• Ensure restrooms are tidy and report facilities issues promptly
• Provide knowledge and guidance to visitors; address and resolve visitor issues
• Maintain familiarity with safety procedures and ensure adherence
• Restock front desk with print collateral and merchandise; maintain inventory of merchandise items
• At close of shift, ensure the garden is free of visitors, buildings are alarmed, main gate is closed, and daily receipts are secured
• Complete administrative tasks including creating and updating manuals

Additional Duties:
• Coordinate tours and assist with programs and events
• Provide general project and administrative support to all public programs and events
• Work closely with all departments to communicate and inform Visitor Services staff and guests about garden highlights, changes, or safety concerns
• Handle accidents/incidents according to Chanticleer procedure and report to the Executive Director and managers in a timely manner
• In the absence of the Public Programs Manager and Assistant Public Programs Manager, supervise all aspects of visitor services

Education and Experience

• Minimum of 3 years of experience in guest services, education, hospitality, or a related field (preferably in a public garden, museum, or nonprofit setting)
• Experience with point-of-sale and reservation systems; knowledge of ACME ticketing or similar platforms is a plus
• Excellent interpersonal, communication, and organizational skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Able to prioritize tasks, manage time effectively, and adapt to changing circumstances
• Comfortable working independently as well as collaboratively within a team
• Commitment to guest service and safety
• Willingness to work weekends, evenings, and holidays as needed

Additional Information

This is a part-time, seasonal position averaging 24 hours per week during the garden’s open season (March through November). The role requires availability on weekends and evenings throughout this period, with approximately 25 weekend days scheduled—including some holidays. In addition to weekend shifts, you’ll work 1-2 flexible weekdays per week (6-8 hours total) dedicated to administrative tasks and project work. Hours vary based on seasonal demand and project needs.

Application Instructions

Please send your resume and a letter of interest to: submissions@chanticleergarden.org

The Chanticleer Foundation is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and abilities in order to provide equal employment and advancement opportunities to all individuals. The Chanticleer Foundation does not discriminate in employment opportunities on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.