Business Application Manager

Job Description

Exemption Status: Exempt

Department: Information Systems

Reports to: Senior Director Ecommerce Product Management

Year-Round Full-time

Position Overview:

This is a key member of the eCommerce team within the Information Systems Department that is responsible for software applications that drive customer engagement and revenue. This person will act as primary application owner of ticketing and membership software, digital signage software, and as backup for our donor management system. This person will work closely with stakeholders on capturing business requirements, configuring the systems for these needs, conducting user acceptance testing, and drafting training materials.

Chicago Botanic Garden Values & Behaviors:
As an organization, we…

Prioritize a culture of GROWTH.
We commit to remaining curious in how we approach our work.

Create and maintain spaces for learning.
Test new ideas and are willing to take risks to achieve our vision.
Collaborate to strengthen our skills and impact.
Demonstrate perseverance and humility as we work towards our long-term impact.

Seek to UNDERSTAND.
We seek to understand others from their perspective.

Provide opportunities for input and feedback from others.
Actively listen to all points of view.
Consider individuals’ lived experiences.
Advocate for and protect time for reflection especially during times of conflict or confusion.

See one another through a lens of RESILIENCE.
We believe that all individuals can experience good outcomes with support.

Give others the space to balance work and personal needs.
Support others and demonstrate empathy especially during challenging and stressful times.
Seek opportunities to learn from and about one another.
Ask questions about and anticipate the needs of others.

Build TRUST through TRANSPARENCY.
We hold ourselves and others accountable by centering decision making that honors all people.

Communicate information in a timely manner.
Provide clarity in complex situations with the goal of common understanding.
Discuss both positive and negative outcomes openly.
Evaluate the impacts of our actions.

Duties & Responsibilities

In this role you will be responsible for the following:

Ticketing and membership software:

Configure ticketing software to support all aspects of online and onsite sales of admissions, parking, memberships, membership upgrades, donations, classes, camps, and events.
Collaborate with eCommerce team to ensure data integrity of member and visitor records.
Implement training and process updates to ensure all departments working in Galaxy have the skills needed to perform high quality work.
Monitor product for updates and upgrades and proactively plan and schedule these upgrades.
Review and test upcoming versions, patches, and releases prior to installation to minimize disruption to operations.
Optimize the use of Galaxy; coordinate training of the front line staff to promote consistent business practices.
Build all events, items, packages, and resources needed in Galaxy to enable customers to make purchases.
Ensure all items for sale are built in accordance with best practices for proper accounting, reporting and system integration.
Troubleshoot membership problems, data entry errors, and financial reconciliation issues.

Digital display software:

Onboard new employees and new users of the system.
Conduct system audits for use and content and report areas of that are underutilized.
Monitor product for updates and new features and roll out to users.
Create and maintain role-based security access.

Donor management software:

Provide backup support for the Raiser’s Edge donor management application
Ensure membership records and transactions are in sync between ticketing/membership system and donor management system.
Correct membership records as needed in multiple systems to ensure high data quality.

Education and Experience

Our ideal candidate will have the following:

Associate or Bachelor’s degree in computer science, information technology, or a related field.
A minimum of 3 years experience as Application Owner for multiple systems.
Ability to multitask and adjust priorities as needed and can interface with various stakeholders at different levels of the organization and manage their expectations accordingly.
Proficiency in configuring and supporting ticketing systems, specifically Galaxy’s Gateway or a similar platform.
Strong analytical and problem-solving skills, with the ability to translate business requirements into system configurations.
Proficiency in system testing and quality assurance processes, including identifying and resolving issues.
Strong documentation and training skills, with the ability to develop clear and concise materials.
Self-motivated and proactive, with the ability to work independently and prioritize tasks efficiently.
Nice to have the following:

End user training experience—new users and existing
Experience in project management and vendor coordination is a plus
Relational database knowledge

Physical Demands:

Office setting. Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding. Heavy use of computer/laptop. Infrequent need for lifting, pushing, or pulling items less than 30 pounds.

Application Instructions

Click here to APPLY: https://tinyurl.com/1336BusinessApplicationMgr

Why Apply?
Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified.

In accordance with Title IX of the Education Amendments Act of 1972, Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX coordinator should you have questions or concerns. Please do not call this number to inquire about job postings or the status of your application, or with solicitations from companies or third-party recruiters.