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Operations Director
Category: Manager

Castle in the Clouds (Lucknow)
Moultonborough, New Hampshire

Posted: Wednesday, July 17, 2013

Castle in the Clouds

 Operations Director


Description: The Operations Director is a critical member of the Castle in the Clouds senior management team who participates in overall day-to-day management of the Museum. This position reports to the Executive Director.

Overall, the Operations Director functions as a liaison between the Executive Director and department heads and line functions of the Museum, most notably foodservice and visitor services. They also act in absence of the ED as the senior manager on duty.

Responsibilities: Primary responsibilities include supervision of the following three operational areas:  Rentals/Events, Foodservice, and Visitor Services to include admissions and guest relations. The Operations Director will oversee the Wedding & Events Coordinator and their staff within the rentals division.  The Operations Director will also supervise the in house foodservice operation and their respective staff. In addition to the direct supervision of these two important revenue streams for the Museum, the Operations Director will also supervise the visitor services function, including admissions and on-campus guest relations.  In addition they will direct, motivate, and help to evaluate staff and volunteers and establish and maintain cooperative and effective working relationships with Museum staff, volunteers, and visitors alike. The ED may assign other duties and responsibilities. 

Job Requirements

Educational Requirements: Bachelor's degree with a minimum of 5 years of work experience is required, preferably in a museum, arts, or non-profit setting, however strong managerial experience in a corporate setting is also desirable.

Skills: The ideal candidate will bring energy, vision, and resourcefulness to this important position. Must have a working knowledge of non-profit management principles and practices; general administrative principles, practices, and methods; budget development and management; supervisory experience, including techniques of planning and delegating work. Candidate must have strong leadership, decision making, interpersonal, and organizational skills; strong written and verbal communication skills; solid presentation, negotiation, problem solving, conflict resolution, and meeting management skills. Must be comfortable and up-to-date on the use of technology and trends in 21st century business. Must be available to assist with weekend coverage and with special events, and to work collaboratively in a fast paced, seasonal museum operation covering many different areas and diverse revenue streams.

To apply please send letter of interest and resume to

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