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PlantSnap FAQ

Why PlantSnap?
PlantSnap is the best-of-class mobile plant identification app that has been downloaded more than 25 million times in 37 languages worldwide. It was named one of Apple's "Top 5 Paid Apps of 2018" and has received honors from dozens of other organizations.

Your Association has for several years been encouraged by information technology professionals and horticulturists to develop or find a plant identification app partner for the public garden industry. After doing our due diligence and finding that PlantSnap is the most technologically advanced, comprehensive, and accurate plant identification app, we selected them to be that partner

PLANT COLLECTIONS

What if I have rare, endangered and/or valuable plants in my garden that I don't want coming up on a PlantSnap query by a visitor?
You can take two actions: 1) Ensure that if you are providing a plant list to PlantSnap that these plants are not included on the list. 2) Since it's possible that this plant's information may already exist in the PlantSnap database, you can inform PlantSnap that you would like the identification of your rare or valuable plant blocked from the ID search return. Contact plantsnap@publicgardens.org to coordinate this.

Can PlantSnap tell when people have been in the vicinity of some of our garden's rare, endangered and/or valuable plants?
The aggregate data report available to you via your login will show where your visitors are spending their time in your garden. If you have particular security concerns about certain plants, PlantSnap's database can provide more specific information on a case-by-case basis.

MARKETING

What information will I be able to access from PlantSnap app users in my garden? 
Only those gardens opting in to promote the app and/or provide their plant list (Level 2 or 3) will be eligible to receive reports on visitor usage.

First, your visitors will need to install the PlantSnap app using your uniquely-created QR code or download link for your garden, so it's important for you to promote these codes and links to your visitors. PlantSnap can provide all this to you when you contact plantsnap@publicgardens.org. (Visitors already having the free version of PlantSnap on their phones may need to uninstall it from their phones, then reinstall it using your codes/links to activate the partnership benefits to you and the Association.). 

Once you activate your campaign promoting the app to your visitors, you will receive a downloaded report from PlantSnap the first week of each month aggregating data for the previous month's visitor usage. 

Information will be aggregated to show how many users took snaps, of what plants, where in your garden, and duration of time spent. No personal visitor information will be shared.

More details will be provided upon the assignment of the login.

Can I get contact information of our garden visitors who have uploaded and are using the specially-coded PlantSnap app, for future direct marketing purposes?
Due to privacy concerns, we are only aggregating visitor usage data for release to participating gardens at Levels 2 and 3.
 
Can PlantSnap provide our visitors with garden interpretation or can we set up guided tours within the app specific to our garden?
Under the terms of our partnership, your visitors will be using PlantSnap as a plant identification tool only.  If your garden is interested in developing specific app-based guided tours or specialized interpretive content with additional plant identification capabilities, we have several Corporate Members within the Association (Garden-Friendly Providers) who can work with you to develop these materials.