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Director of Park Programming
Category: Manager

Metroparks of the Toledo Area
Wildwood, OH

Posted: Friday, September 5, 2014

Director of Park Programming
Job Code: 2014:DIR-003
Division: Director's Office
Department: Programming
Location: Wildwood
FT/PT Status: Regular Full Time

POSITION GOAL: Oversee development and execution of interpretive park and facility programming, outdoor education and skills programming, and environmental education to provide a broad spectrum of interpretive and educational activities for residents and visitors to the Toledo area that connect people with Metroparks through quality experiences.

CLASSIFICATION: Salaried – Year-round - Exempt - Full Time

COMPENSATION: Pay range starts at $75,448; Employer and employee contribute to Ohio Public Employees Retirement System.

Alternates to the following position requirements may be made as Metroparks finds appropriate and acceptable.

Education: Four-year college degree in park and recreation management, outdoor education, environmental education, or related field, or equivalent combination of education and experience.

Experience: Extensive experience in the parks and recreation industry focused on environmental education, interpretation, and public and educational programming. Seasoned level of management and supervisory experience.

Knowledge, Skills and Abilities:
•Demonstrated long-range strategic planning ability; ability to set and achieve measurable results.
•Must be a motivated self-starter with demonstrated experience in successfully managing community engagement programs in public or non-profit environment.
•Demonstrated ability to perform a full range of managerial responsibilities over several department subdivisions.
•Demonstrated skill in tracking, interpreting, and improving customer satisfaction.
•Demonstrated leadership, team development and management skills; ability to create and lead a strong, high-functioning work unit. Ability to delegate work effectively.
•In-depth interpersonal competency: organizational, problem-solving and conflict resolution skills.
•Creative and innovative planning and program development skills.
•Broad knowledge of educational service development, evaluation, and promotion.
•Understanding of the value of natural resources in our community.
•Ability to conduct organizational research.
•Commitment to high levels of customer service and customer satisfaction.
•Ability to effectively communicate verbally and in written communications with professionalism and courtesy, respond effectively to inquiries or complaints from customers, regulatory agencies, or members of the business community.
•Ability to create and deliver speeches and presentations to the public, senior staff, and board of directors.
•Ability to develop complex market strategies and relationships that lead to cross promotions, sponsorships and media relationships.
•Ability to collaborate with a diverse array of agency staff, volunteers and community partners for the purpose of planning, developing and implementing strategy.
•Knowledge of community affairs and public policy; thorough understanding of the public sector environment.
•Excellent computer skills in current technology. Ability to learn and utilize new software and database programs.
•Ability to analyze and achieve cost effectiveness in programs.
•Successful budgeting and fiscal management skills.
•Demonstrated ability to establish and sustain critical relationships, both internally and externally through community partners and volunteers.
•Basic marketing and public relations skills.
•Valid driver’s license

Behavioral Characteristics:
•Always treats people with respect and consideration without regard to race, gender, ethnicity, age, religion, social or economic status, etc.
•Exhibits appropriate professional behavior in diverse social, cultural, and business and educational situations.
•Exhibits a high level of integrity, honesty and responsibility and trustworthiness that generates respect and support from the community and the staff.
•Commitment to personal and professional growth and development including participation in professional organizations, attendance at conferences and seminars and networking activities.
•Commitment to promoting innovation and leading change.
•Ability to get along well with others and lead a team.
•Commitment to upholding high standards of quality and excellence in personal work product and Metroparks programs.
•Commitment to fulfilling work responsibilities in a reliable and timely manner.

•The Director of Programs will be directly responsible for the establishing the programming division’s overall strategy, goals, and programs to meet the needs of the public in support of the agency’s mission and goals.
•Plan, direct and coordinate division activities. Oversee development of program strategy and content mix, general park interpretive plans and programs, environmental education and outdoor skills outreach programs.
•Maintain state-of-the-art knowledge in the interpretation, environmental education, and outdoor skills areas.
•Continuously monitor and assess all elements of programming – customer feedback, trends, best practices, participation lifecycles, budget expense and revenues, making adjustments and enhancements as necessary to ensure a well-balanced offering of programs for all ages and demographics, appropriately distributed across the lifecycle stages.
•Oversee management of outdoor recreation and education facilities, play fields, buildings, interpretive and historical features; oversee development of new opportunities to maximize the use and care of park amenities.
•Coordinate customer needs assessment data collection and analysis.
•Oversee development of division operating budgets; monitor expenses and approve payment of invoices; oversee purchase of supplies and equipment.
•Support development of major events to promote the agency strategy and introduce the public to programming and facility use.
•Guide the development and implementation of marketing and public engagement and communication strategies and campaigns for programs, parks and facilities, working with the marketing department as needed.
•Work with the Volunteer Services staff to build the capacity and effectiveness of Metroparks volunteers in support of the division.
•Serve as a member of the senior management team, developing organizational strategy and policy; serve as liaison between the administration and programming staff.
•Oversee scheduled usage of rental facilities for park programs.
•Ensure the quality of programs, providing in-depth training; serve as an instructor as needed.
•Provide presentations to the Board of Park Commissioners, Metroparks staff, and the public regarding division activities.
•Work with other divisions to plan and implement the development of recreational and educational facilities and amenities.
•Responsible for contributing to the organization’s revenue through earned program income, grants and gifts; identify alternative funding sources such as partnerships, sponsorships, grants and donations; establish price points for fee-based programs.
•Oversee and direct concession operations; ensure the timely and accurate processing of revenue.
•Promote safety of staff and public.
•Develop a broad base community network through alliances, partnerships, sponsorships, and contractual relationships with special user groups, volunteers, educators, friends groups, civic, business and advocacy organizations in order to develop alternative resources, funding and support for programming, facilities and events, build advocacy and further the organization’s mission.
•Represent the Park District to various local government, state and federal agencies.
•Set program standards; ensure presentation of quality programs throughout the district.
•Provide effective supervision and direction to programming staff utilizing shared leadership, employee development, performance management and coaching principles. Responsible for hiring, performance management, discipline, addressing complaints and resolving problems of assigned staff positions.
•Direct the work of interns, seasonal employees, volunteers, and contract employees.
•Oversee compliance with CAPRA standards for programming department.
•Ensure integration of state educational standards into Metroparks educational programs to support district objectives.
•Ensure provision of outstanding customer service within the program department including systems for handling reservation and program information requests.
•Research grant opportunities and assist with writing grant applications.
•Other Park related duties as assigned.

EQUIPMENT USED: Office equipment such as computers, fax machine, copy machine, audiovisual equipment; outdoor recreation gear.
Working Conditions/Physical Requirements:
•Workweek may include weekends, holidays, and evenings.
•Work location: Wildwood Preserve Metropark or other assigned location.
•May require business use of personal vehicle.

REPORTS TO: Executive Director and Deputy Director

DIRECT REPORTS: Administrative Assistant - Programming, Manager of Outdoor Skills, Manager of Environmental Education, Manager of Park Programming and Interpretation.

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