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Visitor Experience Director
Category: Visitor Services

Franklin Park Conservatory and Botanical Gardens
Columbus, OH

Posted: Thursday, May 30, 2013

Job Summary:  

This dynamic individual works closely with the Executive Director and Leadership Team to guide the creative development and presentation of innovative, original, leading-edge exhibitions, education programs, and visitor activities. The Visitor Experience Director oversees the successful business operations of the Visitor Center and Gift Shop. Responsible for the global visitor experience, this key position delivers excellent customer service through top quality programs that support the Conservatory’s mission and vision, expand audience, and position the organization as a top cultural arts attraction.



  • Leads the creative team to:
    • Develop annual exhibitions, education, and visitor experience strategies and plans, with input from all program areas and departments 
    • Present at least three annual, and one special, major public exhibitions and numerous minor exhibits each year
    • Present over 400 classes and programs each year for all ages in horticulture, gardening, health & wellness, food & nutrition, culinary & fine arts
    • Provide 700 K-12school groups, 30,000 school children, with field trips and other educational programs annually
    • Develop, maintain, promote and coordinate touring exhibitions program
  • Responsible for approximately 30% of organization’s earned revenue through Admissions, Education, Gift Shop and Exhibits program
  • Develops and manages Visitor Experience budget for four program areas: Exhibitions, Education, Gift Shop and Ticket Center (Admissions)
  • Develops new earned revenue streams to ensure financial sustainability
  • Works closely with the Development and Marketing departments to support fundraising and promotion efforts
  • Responsible for the Conservatory’s world-class Chihuly Collection of original works by glass artist Dale Chihuly
  • Negotiates incoming and touring exhibition contracts with US and foreign artists/entities
  • Manages department staff of 30 employees



  • Bachelor’s degree and 7-10 years of professional leadership experience in a business/customer/hospitality industry
  • 3-5 years of direct customer management experience
  • Experience in team building, program assessment/evaluation, budgeting, and project management


Knowledge, Skills, and Abilities:

  • Proven leadership skills
  • Expert skills in administration, budgeting, financial planning, basic accounting and fiscal responsibility
  • Ability to supervise the work of departmental staff including: coordinating, monitoring and evaluating quality and quantity of work, hiring, mentoring, and training
  • Must possess a collaborative demeanor with approach to staff and volunteers


Additional Information:  Please apply by sending resume and cover letter to  

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