Public Garden Career Center - View Job
Category: Visitor Services
Kennett Square, PA
Posted: Friday, January 25, 2013
Longwood Gardens, the world's premier horticultural display garden located in Kennett Square, Pennsylvania (approx. 30 miles west of Philadelphia), is seeking a Membership Manager. The Membership Manager is responsible for the overall program management for Longwood Gardens’ 47,000+ member households. This includes leading the development and implementation of Membership strategies, performing the tasks and meeting the goals as laid out in our strategic plan. This management position involves the creative acquisition of new members and building loyalty and retention of current member households. Strategies include the implementation of new or improved membership benefits, levels, events and programs to increase member participation and enhance member experiences. This individual will develop and administer the Membership fiscal year budget in a responsible manner and progresses the five-year business plan, including revenue forecasting. This position requires the creation of annual action plans to meet objectives, as well as, working with our systems team to further develop reporting vehicles to communicate progress on a regular basis.
The Membership Manager is a member of the Guest Services Leadership Team, functions as a Manager on Duty for Longwood, and is active on several internal committees to represent the needs and ambitions of the Membership Program. Collaboration with the entire Guest Services and Marketing Departments, as well as, other departments to ensure alignment with Longwood’s goals and overall programming is essential. This individual will manage and develop the Membership Coordinator, who is solely responsible for the in-house fulfillment of all memberships, in addition to, several other essential functions.
Preferred candidates will have a Bachelor’s Degree or 5-10 years equivalent experience in a management position within the field of membership. Knowledge and familiarity with marketing principals are a plus. Knowledge of point of sale software, Microsoft and internet applications is required. The individual must have the ability to work holidays, evenings and weekends to meet the business needs of special events, programming and daily operations of Longwood. Excellent skills in guest services and resolutions required.
We offer an excellent starting salary and outstanding benefits package. Please mail your resume with salary requirements to: Longwood Gardens, Inc., Attn: Human Resources, P.O. Box 501, Kennett Square, PA 19348. Fax (610) 388-5495 or e-mail- email@example.com. To find out more about job opportunities at Longwood Gardens please visit our website, www.longwoodgardens.org. EOE.